How We Are Accommodating Our Customers during the Coronavirus Outbreak 03.25.20

Updated Tuesday, March 31, 2020

In order to maintain compliance with State and Local directives, Southeastern Tile is implementing new procedures regarding the pick up of orders. These policies will go into effect beginning Tuesday, March 31st at 7:30 am.

  1. Please call or email ahead to place orders when possible.
  2. When you arrive to pick up your order, follow the posted signs to the customer pickup area located at the far end of the parking lot.
  3. If payment is required, we will take payment over the phone.
  4. Remain in your vehicle and a member of our staff will load your material.

Our customer service area will be limited to one person or crew at a time.

These measures are temporary and will be rescinded as soon as possible. We appreciate your patience as we continue to negotiate these uncertain times. The building industry is vital to our economic security. Southeastern Tile remains committed to providing the services and products needed to the trades to support this vital component of our economic infrastructure.

Please note that as of March 25, our showroom is appointment-only. To schedule your appointment, please follow this link.

Stay safe and healthy,

Sharon, Mike and the entire Southeastern Tile crew.

March 25, 2020

To our valued customers,

As I am sure you are aware, the situation involving the COVID-19 pandemic has caused major disruptions to many business sectors. Throughout the crisis, Southeastern Tile has done everything possible to continue providing service to our customers with limited disruption. We are striving to maintain a level of operations adequate to provide products and services to the building industry and homeowners in our community.

In order to continue to effectively serve our community, we are implementing changes to our normal showroom operations. Effective beginning Friday, March 27, our showroom will be by appointment only. We will also request that visitors to our showroom answer a few short screening questions to help to determine the level of risk in spreading the COVID-19 virus. Our showroom staff will do everything possible to accommodate customers who are not able to visit our showroom in person. This includes providing samples delivered curbside and video conferencing.

Our pickup and delivery operations will continue as normal. We ask that if you feel you have been exposed to COVID-19 or show any signs or symptoms of the virus to please observe proper self-isolation in accordance with WHO and CDC recommendations.

Please feel free to contact us if you have any questions regarding this policy. Southeastern Tile is committed to continuing to provide the highest level of service during these trying times.

Stay safe and healthy!

Mike Nichols
Vice President
Southeastern Tile Connection

join the discussion